Below are frequently asked questions, you may find the answer for yourself
  • What is Auracle's return policy?

    While we don't offer traditional refunds or returns, we stand behind our products and your satisfaction is our utmost priority.

    1. 100% Satisfaction Guarantee: Not 100% satisfied with your purchase? We understand, and we're here to help you discover the perfect scent. Contact our friendly customer support team at Contact@AuracleScents.com within 14 days of your order's arrival. Once processed, Create a “Discovery Kit” (6 samples) of your liking, and we'll ship them right to your doorstep. Explore the kit and see what fragrance is right for you. Along with the Discovery Kit, you'll receive an exclusive 10% discount code for your next purchase. It's our token of appreciation for your trust in us.

  • Are all items refundable?

    Our return/refund policy applies exclusively to 30ml and 50ml purchases, as we want to ensure that you're delighted with your choice in fragrance. However, any broken 10ml bottles will be replaced with the same 10ml fragrance shipping included.

    Drop us a line. Always willing to help